Overview

By visiting our website or placing an order with Prettique London, you agree to be bound by these Terms of Service. Please read them carefully before using our store.

Our Store

Prettique London offers fashion products and related items through our online store. We aim to provide a refined, reliable and enjoyable shopping experience for every customer.

Product Information

We do our best to display product details, colours, sizing and descriptions as accurately as possible. However, colours may appear slightly different depending on your device screen, lighting or display settings.

Pricing & Availability

All prices are shown on our website and may change from time to time. Product availability is not guaranteed until your order has been confirmed. We reserve the right to update, change or discontinue products at any time.

Orders

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance if there is an issue with payment, stock availability, address details or suspected fraud.

Payments

Payments are processed securely through Shopify and trusted payment providers. By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

Shipping

Shipping times are estimates and may vary due to courier delays, busy periods, holidays or circumstances outside our control. Please visit our Shipping Policy for more information about processing times, delivery estimates and tracking.

Returns & Cancellations

We want you to feel confident when shopping with Prettique London. Please review our Return Policy for details about returns, cancellations and refunds.

For eligible online purchases, customers may have the right to cancel their order within the applicable cancellation period. Items must usually be returned unused, in original condition and with tags attached, unless the item is faulty or not as described.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible through our Contact Us page. We will review the issue and work with you to find a suitable solution.

Promotions & Discount Codes

Discount codes and promotional offers may be subject to specific terms, expiry dates or exclusions. Only one discount code may be used per order unless stated otherwise.

Use of Our Website

You agree not to misuse our website, attempt to interfere with its security, copy our content without permission, or use our store for unlawful purposes.

Personal Information

Your submission of personal information through our store is governed by our Privacy Policy. Please review our Privacy Policy to understand how Prettique London collects, uses and protects your information.

Changes to These Terms

Prettique London may update these Terms of Service from time to time. Any updates will be posted on this page. Continued use of our website after changes are made means you accept the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact Prettique London through our Contact Us page.