FAQ
Frequently Asked Questions
Find answers to our most common questions about orders, shipping, returns, sizing and payments.
How long does shipping take?
Orders are typically processed within 1–3 business days. Most UK orders arrive within 5–10 business days after dispatch.
Do you offer free shipping?
Yes, we offer free shipping on selected orders and promotions.
Can I track my order?
Yes. Once your order has shipped, you will receive tracking details by email.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original condition and with tags attached.
How do I request a return?
Please contact us through our Contact Us page with your order number and reason for return.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 5–10 business days.
How do I choose the right size?
Please check the size guide on each product page before placing your order.
Are your products true to size?
Most items fit true to size unless stated otherwise in the product description.
Will sold out items return?
Some popular styles may return, but many collections are limited.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Apple Pay and other secure payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure encrypted checkout technology.